Simcoker Warranty &Amazon Customer Service Guidance

(Standard English Version)

Warranty & Support

We want you to feel confident purchasing and using Simcoker products.

If you purchased your item on Amazon and experience any issues, please follow the steps below to get the fastest support:

Step 1: Contact Amazon Customer Service First (Preferred)

Amazon provides fast and reliable customer service, including returns, replacements, and refunds.

Step 2: If Amazon Can’t Resolve It or You Need Further Support

If Amazon is unable to resolve your issue, or if you are not satisfied with the outcome—and the

issue falls within Simcoker’s warranty coverage—please contact us directly.

We will provide further assistance, including:

Simcoker 2-Year Warranty

Under normal household use, Simcoker products are covered by a

2-year warranty from the date of purchase.

If your product experiences functional issues due to manufacturing or material defects, we will provide repair, replacement, or a reasonable solution based on the situation.

Lifetime Support

Even after the warranty period ends, we are still here to help.

We provide ongoing support including:

- Usage and maintenance guidance -

- Spare parts availability -

- Replacement options at a reasonable cost -

We want your Simcoker product to last for years—not

become a short-term disposable item.